Get help

What problem do you have?

  1. Try to touch the keypad, do not rush to enter the code, it has to light up – if it does not light up, please call us;
  2. Your code is not working? Try to check the code again, make sure you haven’t forgotten the “#” sign. Don’t rush to enter code again, you will block the lock after 5 tries. If everything is correct and still not working – call us;
  3. If you heard a siren, it means you have blocked the door. Please wait 10-15 minutes or call this number – +37067783305

 

Please call this number – +37067783305

Try to touch the keypad a few times if it does not light up on the first attempt, do not rush to enter the code, the lock will block the door after few incorrect attempts.

If you have booked a room in our apartments, you had to receive instructions via e-mail or SMS. Check your e-mails spam folder. If nothing – call us.

To open the barrier you need to call the number you have received in your confirmation e-mail or SMS before your arrival.

If you are calling the number and the barrier is still not opening, please call us via this number: +370 666 11261

How to find Kaunas Garden apartments?

Taxi in Kaunas is quite cheap when you use Bolt. Tell the driver to go to Laisves 38D, when going at Donelaicio street, turn right before Park Inn hotel. Use this link to get a 4 Eur discount coming by TAXI – GET A DISCOUNT

There are two usual routes to come from the bus stop: 1. From KESTUCIO street (blue route) 2. From DONELAICIO street (red route). Both routes are between 2-5 mins going by feet. It’s very quick!

Don’t forget to use the Žiogas app for more comfortable and faster transportation.

When coming by walk you should go to Laisves av. 38. At the corner, you will see a Flower shop. Then, go to the inner yard when you will see our green sign of Kaunas Garden, follow the sign, you will find stairs up to our Apartments.

We recommend you to take a Taxi. because in Kaunas is quite cheap when you use Bolt.

TAXI – It’s only 20 minutes ride and will cost you 8-10 Euros. By the way, you can get a 4 Eur discount by using this code

Tell the driver to go to Laisves 38D, when going at Donelaicio street, turn right before Park Inn hotel.

It’s only 1.8 km from it and you can easily take a walk, take public transport or taxi and get to our hotel in a few minutes. Find more places around us.

TAXI – It’s only 5 minutes ride and will cost you 2-3 Euros.

WALK – 1.8 km, friendly route for pedestrians, you can choose sightseeing route close to the river (blue route)

Details and usual questions

You can check-in any time from 15:00 (it can be late arrival) and check-out anytime you want until 11:00, our entrance system is autonomous – the entrance door has a code, you can take or leave your room key in our lockboxes.

Our staff working from 8:00 till 22:00, for inquiries and information, always call us +370 666 11261.

Reminder – there is no reception or administration staff in the building! We are autonomous operating apart-hotel.

Car parking is FREE in our parking lot. But we have 4 available places and we do not reserve them. Sometimes all of them are taken, but it’s not a problem – there are some available places around our apartments (less in working hours). More about parking in the city press HERE

The entrance door has a PIN code. You will receive a PIN code to your email and SMS before check-in. When trying to enter the PIN code, just touch the door lock (icon with card) and enter the door code you received. If the code is correct – you will see the green light, just come in.

If you won’t open a door in 5 seconds – the door lock will lock again.

Sometimes it’s needed to touch the pad a couple of times to see numbers that appear on the door lock. If you faced some problems – please let us know at +370 666 11 261.

We have lockboxes for each room. You will receive a code to your email and SMS before check-in. Enter the code to the lockbox with the number of your room and pull down the black handle. If you faced some problems – please let us know at +370 666 11 261

After check-out please leave your room key at the room doors or put it back in the lockbox. By the way, if you will leave the key at the lockbox, please be sure you are not leaving the code entered, we appreciate if you could mix numbers. Thanks!

Some of the rooms have heaters. If you can’t find one in your room, you can check the kitchen. And if you can’t find it there too – call us +370 666 11 261!
Please do not touch the thermostat – it won’t help you to heat the room.

Sorry for the inconvenience, but there is no conditioner in the hotel. There are fans in every room.

Keep in mind not to use the thermostat – it’s for HEATING ONLY.

Customer support works from 8:00 to 22:00.