Main information
- Check-In is from 15:00
- Check-Out is at 11:00
- We have several parking places which are not available for reservation. We have more rooms, than parking places, so availability is not guaranteed.
Prices, charges and refund
- 100% of prices are being charged during reservation (in advance).
- Children up to 12 years are not charged per person, but you have to make sure the room type is suitable for you.
- “Paypal” applies up to a 5% transaction fee and this amount is not refunded.
- All the extra services will be paid during your stay in cash or credit/debit card.
- We will charge your card and then contact you so please make sure the bank card details, email, and phone you enter are correct.
- Early check-in is subject to availability. For guaranteed early check-in, the room requires to be reserved from the previous night. Rooms are held until 4 pm on the day of arrival unless guaranteed by a credit card or deposit.
- Pets are charged extra 20 Eur / day.
Cancellation Policy
This cancellation policy applies only to reservations made directly through our hotel’s website, by phone, or by email. Reservations made through third-party platforms (Booking.com, Airbnb, etc.) are governed by the cancellation terms shown and confirmed by that platform for the specific rate selected.
- All cancellations must be made at least 72 hours prior to the day of arrival. Cancellations made within this period, and no-shows, will be charged the full value of the first night’s stay.
- A valid credit card is required at the time of booking to guarantee the reservation. This card guarantee is separate from, and does not override, the cancellation terms above.
- Cancellations made 72 hours or more before arrival are free of charge, and any amount already paid will be refunded.
- By making a booking, you enter into a legally binding agreement and confirm your acceptance of these terms and conditions.
- Should your travel plans change, please notify us as soon as practicable so we may reallocate the room(s)
- In cases of adverse weather conditions or exceptional, documented family circumstances, we may — where possible — offer to move your booking to another date instead of applying a cancellation charge. This is assessed on a case-by-case basis and is not a guaranteed right.
Guarantee Policy
- All bookings must be guaranteed at the time of reservation by credit/debit card or advance payment.
- The payment cards of Visa / Mastercard / Maestro are accepted.
- Photo Identity Policy
All Guests might be requested to produce the Government Approved photo identity card and Valid Passport and Visa for Foreign Nationals upon arrival.
We look forward to welcoming you to “Kaunas Garden”.
Thank you for your choice.